Since I can’t register and this is not even recognized as an WD drive, my Acronis license (I got from other WD drives) is not renewed. WD site said if you buy a WD drive, you get a license for their Acronis WD software which allows you to clone and backup your drive. The last Best Buy blue shirt support told me they only sell OEM products and keep the receipt and WD will cover the warranty (I suspect 3yrs later, I will get the same reply that there is no warranty). Best Buy agents either give wrong instruction, or they just say sorry can’t help and abruptly ended the chat, or just left me wait for an hour for their reply so I get tired and hang up. Bestbuy said to contact WD, then said to contact Geek Squad (no charge) to resolve this, then Geek Squad said I have to pay before they will look into this (I am not going to pay more for something that should have been covered, or most likely for them to tell me to go back to WD).Īfter many hours on Chat, I got no where. WD asked for Bestbuy invoice and photo of the drive S/N which I sent, then they stopped responding. After many back and forth between Best Buy and WD digital, nothing was resolved, just passing the responsibility. But when I went to register for warranty, WD said this is it’s either an OEM product or the warranty has been voided or it may not be a valid product.īestBuy told me not to worry and assured me that this is a new drive covered under 3yr warranty and to go back to WD. I already have the Acronis WD software so I was able to clone the original drive over.

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